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Terms of Service

Effective date: 27 August 2026 Last updated: 27 August 2026

1. About these Terms

These Terms of Service (“Terms”) govern access to and use of:

  • the C-Connect website, including www.c-connect.com.au;

  • the C-Connect Platform;

  • C-Connect web and mobile applications;

  • Solutions made available through the C-Connect Platform, including iPIMS, Confidence, document management and integrated management system functionality;

  • Google, Microsoft and other authentication or connected services used through C-Connect;

  • demonstrations, trials, support, training and related services; and

  • any other product or service that refers to these Terms,

collectively, the Services.

The Services are provided by C-Connect (Aust) Pty Ltd ACN 643 930 223 (“C-Connect”, “we”, “us” or “our”).

These Terms form a legally binding agreement between C-Connect and:

  • the organisation that purchases, subscribes to, trials or otherwise authorises use of the Services (the Customer); and

  • each individual who visits our website, creates an Account, accepts an invitation, signs in or otherwise uses the Services (a User).

By clicking an acceptance button, signing an Order Form, creating an Account, accepting an invitation, accessing or using the Services, you agree to these Terms.

If you use the Services on behalf of an organisation, you confirm that you are authorised to act on its behalf. The organisation is responsible for the commercial obligations applying to the Customer. An employee, contractor or invited User does not become personally responsible for the Customer’s subscription fees merely by using the Services.

If you do not agree to these Terms, you must not access or use the Services.

2. Other agreements and order of precedence

A Customer may also enter into an Order Form, proposal, statement of work, Master Services Agreement, service level agreement, data processing agreement or other written agreement with C-Connect.

If there is an inconsistency:

  1. a written variation or agreement expressly stated to override these Terms will prevail;

  2. an Order Form will prevail for the specific Services, Solutions, licence quantities, fees, billing arrangements and Subscription Term stated in it;

  3. these Terms will otherwise apply; and

  4. product descriptions and Documentation will apply to the extent they do not conflict with the documents above.

A Customer purchase order or similar document does not amend these Terms unless C-Connect expressly agrees to the amendment in writing.

Our Privacy Policy governs how we collect, hold, use and disclose personal information. It forms part of the terms on which the Services are provided but does not replace these Terms.

3. Definitions

In these Terms:

Account means an account used to access the Services.

Administrator means a User authorised to administer a Customer’s organisation, workspace, Users, licences, permissions, Solutions, integrations or settings.

Connected App means a third-party application or service connected to C-Connect, such as Google Workspace, Google Drive, Microsoft 365, Microsoft SharePoint, Microsoft OneDrive, Dropbox, Xero or another supported service.

Customer Content means information, records, documents, files, photographs, videos, messages, project information and other content submitted to, stored in, linked to, generated through or processed using the Services by or for a Customer. Customer Content does not include the C-Connect software, Documentation or de-identified Usage Data.

Documentation means user guides, help content, technical documentation and other operating information supplied by C-Connect.

External Identity Provider means Google, Microsoft or another provider used to authenticate a User or authorise a Connected App.

Order Form means a quote, order, proposal, subscription confirmation, online purchase or other document accepted by the Customer that identifies the Services being supplied.

Platform Licence means an entitlement assigned to a User to access the C-Connect Platform, subject to the licence type, capabilities and restrictions stated in the Order Form or Documentation.

Solution means an application, module or collection of functionality made available through the C-Connect Platform, including iPIMS, Confidence, document management, integrated management system functionality and future C-Connect applications.

Subscription means the Customer’s entitlement to access specified Platform Licences, Solutions and related Services.

Subscription Term means the period for which a Subscription is purchased or otherwise made available.

Usage Data means technical, operational, diagnostic, security, performance and usage information concerning the operation and use of the Services. Usage Data does not include identifiable Customer Content except where temporarily required to investigate an issue, provide support or protect the Services.

4. Eligibility and business use

The Services are designed principally for businesses, workplaces, projects, contractors and other organisations. They are not intended to be used as a general consumer service.

A User must:

  • be at least 18 years old or otherwise legally capable of entering into these Terms;

  • provide accurate information;

  • use the Services only for lawful purposes; and

  • comply with these Terms and applicable laws.

Nothing in these Terms excludes rights or remedies that cannot lawfully be excluded, including rights that may apply under the Australian Consumer Law.

5. The C-Connect Platform and Solutions

The C-Connect Platform provides a shared layer for identity, organisation membership, permissions, access control and administration across enabled Solutions.

Solutions may include:

  • iPIMS, supporting functions such as estimating, pricing a program of works, work breakdown structures, programs and schedules, resource allocation, daily production, accrued cost, claimable revenue, project controls and forecast margin;

  • Confidence and document-management functionality, which may provide controlled access, search, workflow or document-management capabilities over services such as Google Drive, Microsoft SharePoint, Microsoft OneDrive or Dropbox;

  • integrated management system functionality, supporting policies, procedures, plans, registers, templates, forms, records, approvals, compliance and audit trails; and

  • other applications, modules and features introduced by C-Connect.

The Customer’s available functionality depends on its Order Form, enabled Solutions, assigned licences, permissions, configuration and Connected Apps.

Descriptions on our website, in demonstrations or in marketing material are general descriptions. They do not create a binding commitment to provide a particular feature unless that feature is included in an accepted Order Form or written agreement.

Roadmaps, demonstrations, prototypes and statements about future functionality are indicative only unless expressly included in a binding written agreement.

6. Subscription and pricing structure

A Customer Subscription may contain separately priced:

  • Platform components, which provide User access to the common C-Connect Platform; and

  • Solution components, which enable specific Solutions for the Customer organisation.

Unless an Order Form states otherwise:

  • Platform Licences are charged according to the number and type of assigned Users;

  • an assigned User ordinarily uses one shared Platform Licence across the Solutions enabled for that User;

  • each Solution is charged as a separate fixed fee per Customer organisation or workspace per month;

  • enabling an additional Solution does not automatically include additional Platform Licences;

  • adding Users may increase the Platform component without changing the fixed Solution component;

  • enabling an additional Solution may increase the Solution component without duplicating an existing User’s Platform Licence; and

  • separate Customer organisations, environments or workspaces may require separate Solution components.

Packages described in a proposal or on our website may combine Platform and Solution components for presentation purposes. The underlying components, quantities, editions, prices, discounts and inclusions stated in the accepted Order Form are authoritative.

C-Connect may offer different access categories, including internal, field, external, guest or recipient access. Each category may have different functionality and pricing. Limited recipient or guest access does not include full Platform functionality unless expressly stated.

Published prices are indicative unless incorporated into an accepted Order Form.

7. Orders, fees and payment

The Customer must pay the fees stated in the applicable Order Form or invoice.

Unless otherwise stated:

  • fees are in Australian dollars;

  • fees exclude GST and other applicable taxes;

  • GST and applicable taxes will be added where required;

  • billing frequency, payment method and payment due dates are those stated in the Order Form or invoice;

  • fees are based on the purchased components, assigned licences, enabled Solutions, usage or other agreed measures; and

  • fees are non-refundable except as stated in these Terms, the Order Form or required by law.

If the Customer increases its number of assigned Users, enables additional functionality or exceeds an agreed usage allowance, C-Connect may adjust the Customer’s fees in accordance with the applicable Order Form or agreed pricing.

The Customer must notify C-Connect promptly if it disputes an invoice and provide reasonable details. The parties will work in good faith to resolve the dispute. The Customer must pay any undisputed portion by the due date.

C-Connect may suspend access for a materially overdue, undisputed amount after giving reasonable notice and an opportunity to remedy the non-payment.

C-Connect may change published or month-to-month prices by giving at least 30 days’ notice. A price change will not apply retrospectively or during a prepaid fixed term unless:

  • the Customer changes its licence quantity, Solutions or usage;

  • the change is required by law or a tax change; or

  • the Customer agrees to the change.

If a proposed price change materially increases the price of a month-to-month Subscription, the Customer may cancel before the new price takes effect.

8. Accounts and authentication

Users may be able to access C-Connect using:

  • Google Sign-In;

  • Microsoft Sign-In;

  • another supported identity provider; or

  • another authentication method approved by C-Connect.

A User must:

  • keep authentication methods, devices and recovery information secure;

  • not permit another person to use their Account;

  • not share access tokens, verification codes or session credentials;

  • promptly notify C-Connect of suspected unauthorised access; and

  • keep Account and contact information accurate.

C-Connect does not receive or store a User’s Google or Microsoft password when the User signs in through Google or Microsoft.

A User authorises C-Connect to rely on authentication information supplied by the selected External Identity Provider. If access through that provider is revoked, suspended or unavailable, the User may be unable to access C-Connect until another approved authentication method is available.

C-Connect may require additional authentication, identity verification or security controls where reasonably necessary to protect the Services, Customer Content or other Users.

9. Customer organisations and Administrators

A Customer may appoint one or more Administrators.

Administrators may be able to:

  • invite, activate, suspend or remove Users;

  • assign Platform Licences and Solution access;

  • set roles, permissions and project or record access;

  • connect or disconnect Connected Apps;

  • configure organisation settings;

  • access logs, records and Customer Content;

  • approve integrations or identity-provider permissions; and

  • provide instructions to C-Connect on behalf of the Customer.

The Customer is responsible for:

  • selecting appropriate Administrators;

  • ensuring Administrators have authority to act;

  • reviewing Administrator access regularly;

  • removing access when it is no longer required;

  • ensuring User and permission settings are appropriate; and

  • the actions of its Administrators and Users within the Services.

C-Connect may rely on instructions provided by an Administrator unless we know, or reasonably suspect, that the Administrator lacks authority.

Where an employer, principal, contractor or other Customer controls a User’s Account or Customer Content, that organisation may be able to access, manage, export, retain or delete the User’s information in accordance with its rights and obligations.

10. Licence to use the Services

Subject to payment of applicable fees and compliance with these Terms, C-Connect grants the Customer and its authorised Users a limited, non-exclusive, non-transferable and non-sublicensable right to access and use the purchased Services during the Subscription Term for the Customer’s lawful internal business activities.

The Customer may permit its employees, contractors, professional advisers, project participants, clients or supply-chain participants to use the Services only where:

  • their access is authorised by the Customer;

  • the access is consistent with the applicable licence or access category;

  • the use supports the Customer’s legitimate business activities; and

  • they comply with these Terms.

No ownership interest in the Services or C-Connect intellectual property is transferred to the Customer or any User.

11. Acceptable use

A Customer or User must not:

  • use the Services unlawfully, fraudulently or deceptively;

  • infringe another person’s intellectual property, privacy, confidentiality or other rights;

  • upload or distribute malware, malicious code or harmful material;

  • attempt to gain unauthorised access to an Account, organisation, system, network or Customer Content;

  • circumvent authentication, permissions, licence limits, usage restrictions or security controls;

  • probe, scan or test the vulnerability of the Services without written authorisation;

  • interfere with or unreasonably burden the operation of the Services;

  • use automated scraping, harvesting or extraction methods except through an approved interface;

  • reverse engineer, decompile or disassemble the Services except to the extent expressly permitted by law;

  • copy, resell, sublicense, rent, lease or commercially exploit the Services except as expressly authorised;

  • misrepresent identity, authority, affiliation or the source of information;

  • send spam, unsolicited communications or unlawful marketing;

  • upload content that is defamatory, discriminatory, abusive, threatening or otherwise unlawful;

  • use the Services to conduct surveillance, determine creditworthiness or make unlawful decisions about individuals;

  • use Google User Data or Microsoft User Data for advertising, data brokering or another unauthorised purpose;

  • use the Services in a manner that creates an unreasonable safety, security or legal risk; or

  • assist another person to do any of these things.

C-Connect may investigate suspected misuse and may preserve or disclose relevant information where reasonably required to protect the Services, Users or third parties, or to comply with law.


12. Customer responsibilities

The Customer is responsible for:

  • the accuracy, completeness and legality of Customer Content;

  • obtaining all rights, permissions, notices and consents required to collect, upload, process, disclose and use Customer Content;

  • ensuring its use of the Services complies with employment, workplace, privacy, construction, safety, tax, accounting, recordkeeping and other applicable laws;

  • determining who should have access to Customer Content;

  • configuring roles, permissions, workflows and integrations appropriately;

  • maintaining appropriate source records and backups of critical information;

  • reviewing estimates, forecasts, reports, AI outputs and recommendations before relying on them;

  • ensuring Users are trained and competent to perform their roles;

  • obtaining any licences, accounts or third-party services required for Connected Apps; and

  • notifying C-Connect promptly of suspected errors, security incidents or unauthorised use.

The Customer must not submit sensitive information unless it is reasonably required for an enabled function or legitimate activity and the Customer has lawful authority to process it.

13. Customer Content

As between C-Connect and the Customer, the Customer retains ownership of Customer Content.

The Customer grants C-Connect and its service providers a limited right to host, copy, transmit, display, index, organise, convert, analyse and otherwise process Customer Content only as reasonably required to:

  • provide and operate the Services;

  • perform Customer instructions;

  • provide support, onboarding or training;

  • maintain security, backups and audit records;

  • troubleshoot faults;

  • comply with law; and

  • exercise C-Connect’s rights under these Terms.

This licence continues only while reasonably required for those purposes, including applicable retention and backup periods.

C-Connect does not acquire ownership of Customer Content merely because it is processed through the Services.

Customer Content may be made available to other authorised Users within the relevant Customer organisation according to the roles, permissions and workflows configured by the Customer.

C-Connect may restrict or remove Customer Content where we reasonably believe it:

  • is unlawful;

  • infringes third-party rights;

  • contains malicious code;

  • creates a material security risk; or

  • must be removed under a lawful direction.

Where practical and lawful, C-Connect will notify the Customer and provide an opportunity to address the issue.


14. Confidentiality

Each party must protect the other party’s confidential information using at least reasonable care.

Confidential information includes:

  • Customer Content and non-public Customer information;

  • non-public technical, security, product and commercial information;

  • pricing not generally published;

  • business plans and financial information;

  • authentication credentials and security information; and

  • information identified as confidential or that should reasonably be understood to be confidential.

A receiving party may use confidential information only for performing or receiving the Services, exercising rights under the agreement or complying with law.

A receiving party may disclose confidential information to personnel, contractors, professional advisers and service providers who:

  • need the information for an authorised purpose; and

  • are subject to appropriate confidentiality obligations.

Confidential information does not include information that the receiving party can demonstrate:

  • is publicly available without breach;

  • was already lawfully known without restriction;

  • was independently developed without use of the confidential information; or

  • was lawfully obtained from another source without confidentiality restrictions.

If disclosure is required by law, the receiving party may disclose the required information and, where lawful and practicable, will give prior notice.

These confidentiality obligations continue after termination.


15. Privacy and data protection

C-Connect handles personal information in accordance with its Privacy Policy and applicable privacy laws.

The Privacy Policy explains, among other things:

  • what personal information C-Connect collects;

  • how Google and Microsoft authentication information is handled;

  • how Connected App information is accessed and used;

  • storage, security and retention practices;

  • overseas processing and disclosure;

  • how Users may request access, correction or deletion; and

  • how to make a privacy complaint.

Where a Customer submits personal information about employees, contractors, clients or other people, the Customer is responsible for providing required notices and obtaining any necessary consents.

Where C-Connect processes Customer Content on the Customer’s instructions, the Customer remains responsible for determining the lawful purpose and scope of that processing.

Additional data-processing or security terms may apply where agreed in writing.


16. Google Sign-In and Google API Services

If a User selects Google Sign-In, Google may provide C-Connect with basic account information authorised through the Google consent process. This may include:

  • a Google account identifier;

  • name;

  • email address;

  • profile photograph; and

  • other basic profile information within the approved permissions.

C-Connect uses this information to authenticate the User, create or match an Account, associate the User with an organisation, manage permissions, maintain security and provide support.

Signing in with Google does not, by itself, give C-Connect access to Gmail, Google Drive, Google Calendar or other Google content.

Access to Google content beyond basic sign-in requires a separate authorisation process identifying the permissions requested for the relevant feature.

C-Connect will:

  • request only permissions reasonably required for the enabled feature;

  • use Google User Data only for disclosed, user-facing functionality;

  • protect access and refresh tokens using reasonable security controls;

  • not sell Google User Data;

  • not use Google User Data for targeted advertising, data brokering, surveillance or credit assessment;

  • not use Google User Data to train general-purpose artificial intelligence or machine-learning models; and

  • handle information received through Google APIs in accordance with the Google API Services User Data Policy, including its Limited Use requirements.

A User or authorised Administrator may revoke C-Connect’s Google permissions through the User’s Google Account settings. Revocation may prevent sign-in or disable the relevant connected feature.

17. Microsoft Sign-In and Microsoft API Services

If a User selects Microsoft Sign-In, the Microsoft identity platform may provide C-Connect with basic account and directory information authorised through the Microsoft consent process. Depending on the account and permissions, this may include:

  • a Microsoft account, object or User identifier;

  • a directory or tenant identifier;

  • name and display name;

  • email address or User principal name;

  • profile photograph;

  • account type; and

  • organisation or tenant information.

C-Connect uses this information to authenticate the User, create or match an Account, associate the User with an authorised organisation, manage invitations and permissions, maintain security and provide support.

Signing in with Microsoft does not, by itself, give C-Connect access to Outlook email, Microsoft OneDrive files, Microsoft SharePoint content, Microsoft Teams messages, Microsoft calendars or other Microsoft 365 content.

Access beyond basic sign-in requires a separate permission or Administrator-consent process for the relevant feature.

C-Connect will:

  • request only the Microsoft permissions reasonably required for the enabled feature;

  • use Microsoft User Data only for authentication, security and disclosed user-facing functionality;

  • protect access and refresh tokens using reasonable security controls;

  • not sell Microsoft User Data;

  • not use Microsoft User Data for targeted advertising, data brokering, surveillance or credit assessment; and

  • not use Microsoft User Data to train general-purpose artificial intelligence or machine-learning models.

A User or Microsoft organisation Administrator may revoke permissions through the relevant Microsoft account, My Apps or Entra administration settings. Revocation may prevent sign-in or disable the relevant connected feature.

18. Connected Apps

A Customer may choose to connect the Services with a Connected App.

By enabling a Connected App, the Customer authorises C-Connect to exchange information with that Connected App to the extent reasonably required for the enabled functionality and approved permissions.

Connected functionality may include:

  • linking to documents or storage locations;

  • reading file and folder metadata;

  • accessing selected documents or records;

  • creating, copying, organising or updating authorised files;

  • importing or exporting accounting, project or operational information;

  • synchronising approved information; and

  • performing actions requested by an authorised User.

Connected Apps are provided by third parties and are subject to their own terms, privacy policies, availability, security controls and fees.

C-Connect is not responsible for:

  • a Connected App’s independent acts or omissions;

  • changes made by the third-party provider;

  • third-party outages or service limitations;

  • the Customer’s configuration of the Connected App;

  • loss of access caused by revoked or expired permissions; or

  • third-party fees.

C-Connect will remain responsible for its own conduct and for using Connected App permissions in accordance with these Terms and the Privacy Policy.

The Customer may disconnect a Connected App. Information previously imported, created or copied may remain within the Services or the Connected App according to applicable retention requirements.

19. Document-management overlays

Some Solutions may operate as an access, organisation, workflow or intelligence layer over a Connected App without migrating all source files into C-Connect storage.

In those circumstances:

  • source files may remain stored by the Connected App provider;

  • access depends on the Customer’s third-party account and permissions;

  • removing or changing source permissions may affect C-Connect functionality;

  • C-Connect may store links, identifiers, metadata, indexes, permissions, extracted information or authorised copies required for the enabled feature; and

  • the Customer remains responsible for its relationship with the Connected App provider.

C-Connect does not guarantee that a third-party provider will retain, restore or make source content available.

20. Artificial intelligence and automated functionality

Some Services may use artificial intelligence or automated processing to assist with activities such as:

  • extracting information from invoices, forms or documents;

  • natural-language search;

  • classifying or organising information;

  • detecting possible errors, risks or inconsistencies;

  • generating summaries;

  • suggesting project records or actions;

  • forecasting cost, revenue or margin;

  • analysing project or resource information;

  • workflow automation; and

  • issue triage.

AI-generated or automated outputs may be incomplete, inaccurate or inappropriate for a particular purpose.

The Customer and Users must:

  • review outputs before relying on them;

  • apply appropriate professional judgment;

  • verify important information against source records;

  • not treat outputs as legal, engineering, accounting, tax, safety or other professional advice; and

  • maintain appropriate human oversight.

C-Connect does not itself use automated processing to make decisions having a legal or similarly significant effect on an individual.

C-Connect does not use Google User Data or Microsoft User Data to train general-purpose artificial intelligence or machine-learning models.

C-Connect will not use identifiable Customer Content to train a general-purpose model unless the Customer has expressly agreed in writing, affected individuals have been appropriately notified or have consented where required, and the use is permitted by applicable law and provider policies.

21. Mobile applications and device functions

A C-Connect mobile application may request access to device functions such as:

  • camera;

  • photo library;

  • file storage;

  • microphone;

  • notifications; or

  • location.

C-Connect will access these functions only when required for an enabled feature and the required permission has been granted.

Users can manage permissions through device settings. Disabling a required permission may prevent the related feature from operating.

Users are responsible for:

  • maintaining a compatible device and operating system;

  • installing required security and application updates;

  • protecting the device against unauthorised access; and

  • mobile data, carrier and third-party charges.

App store terms may also apply.

22. Trials, free access and beta features

C-Connect may provide trials, demonstrations, beta features, preview functionality or Services without charge.

Unless otherwise agreed:

  • access is temporary and limited;

  • C-Connect may impose usage or feature restrictions;

  • beta functionality may be incomplete or change;

  • trial and beta functionality may not be suitable for production use;

  • service levels and support commitments do not apply unless expressly stated;

  • the Customer must export any required information before the trial ends; and

  • C-Connect may end free or trial access on reasonable notice.

C-Connect remains responsible for complying with applicable law and for using reasonable security measures during a trial or beta period.

23. Support, maintenance and availability

C-Connect will provide support and onboarding services described in the applicable Order Form.

C-Connect will use commercially reasonable efforts to:

  • keep paid Services available;

  • maintain the Services;

  • correct material faults;

  • protect the Services against known security threats; and

  • respond to support requests within reasonable timeframes.

The Services may be unavailable because of:

  • scheduled maintenance;

  • urgent maintenance;

  • security incidents;

  • internet, cloud or Connected App failures;

  • events outside C-Connect’s reasonable control; or

  • Customer systems, devices or configurations.

C-Connect does not guarantee uninterrupted or error-free operation unless a written service level agreement states otherwise.

Where practical, C-Connect will provide notice of planned maintenance likely to cause material disruption.

24. Changes to the Services

C-Connect may update the Services to:

  • improve performance, usability or security;

  • add, change or remove functionality;

  • respond to legal or regulatory requirements;

  • address third-party platform changes;

  • prevent misuse; or

  • maintain technical compatibility.

C-Connect will not knowingly make a material reduction to the core paid functionality during a fixed Subscription Term without reasonable notice.

If a change during a fixed Subscription Term materially reduces purchased functionality and C-Connect cannot provide a reasonably equivalent alternative, the Customer may terminate the affected Service and receive a pro-rata refund of prepaid fees for the unused portion.

This clause does not apply to a change reasonably required to address an urgent legal or security risk, although C-Connect will seek to minimise the effect on the Customer.

25. Security

C-Connect uses reasonable technical and organisational measures designed to protect Customer Content and personal information against misuse, interference, loss, unauthorised access, modification and disclosure.

Measures may include:

  • encryption in transit and at rest;

  • secure cloud infrastructure;

  • Google and Microsoft OAuth controls;

  • secure token handling;

  • authentication and session controls;

  • role-based permissions;

  • separation of Customer organisation data;

  • logging and monitoring;

  • controlled administrative access;

  • backups and recovery procedures;

  • security updates; and

  • confidentiality obligations.

No electronic service can be guaranteed to be completely secure.

Security is a shared responsibility. The Customer must maintain secure devices, networks, identity-provider accounts, Administrator access, permissions and internal processes.

Each party must notify the other promptly after becoming aware of a security incident materially affecting the other party’s information or use of the Services.

26. C-Connect intellectual property

C-Connect and its licensors retain all rights in:

  • the C-Connect Platform and Solutions;

  • software, source code and object code;

  • user interfaces and designs;

  • algorithms, models and workflows;

  • Documentation;

  • templates and structures supplied by C-Connect;

  • trademarks, logos and branding;

  • improvements, updates and derivative works; and

  • intellectual property created independently of Customer Content.

Except for the limited licence expressly granted under these Terms, no C-Connect intellectual property rights are transferred.

The Customer must not remove copyright, trademark or proprietary notices.

Where C-Connect provides a standard template, structure, workflow or configuration, the Customer owns information it enters into that material but does not acquire ownership of C-Connect’s underlying template, structure, software or methodology.

27. Feedback and de-identified Usage Data

If a Customer or User provides feedback, suggestions or ideas, C-Connect may use them without restriction or payment, provided C-Connect does not publicly identify the person or disclose Customer confidential information without permission.

C-Connect may collect and use Usage Data to:

  • operate and secure the Services;

  • understand feature use;

  • diagnose faults;

  • measure performance;

  • plan capacity;

  • improve the Services; and

  • prepare aggregated business statistics.

C-Connect may use aggregated or de-identified information for analytics, benchmarking and product improvement where individuals and Customers are not reasonably identifiable.

C-Connect will not attempt to re-identify properly de-identified information except where reasonably necessary to test the effectiveness of de-identification or comply with law.

28. Third-party intellectual property claims

If a third party claims that the paid Services, when used as authorised, infringe its Australian intellectual property rights, C-Connect may, at its cost and option:

  • obtain the right for the Customer to continue using the affected Service;

  • modify or replace the affected Service with materially equivalent functionality; or

  • terminate the affected Service and refund prepaid fees for the unused portion.

C-Connect is not responsible for a claim arising from:

  • Customer Content;

  • a Connected App;

  • use contrary to these Terms or Documentation;

  • a modification not made or authorised by C-Connect;

  • combination with an item not supplied or approved by C-Connect where the combination causes the claim; or

  • continued use after C-Connect provides a non-infringing replacement.

This clause states the Customer’s primary contractual remedy for a third-party intellectual property claim, subject to rights that cannot lawfully be excluded.

29. Suspension

C-Connect may suspend some or all access where reasonably necessary because:

  • an undisputed payment is materially overdue;

  • the Customer or a User materially breaches these Terms;

  • use creates a material security, legal or operational risk;

  • C-Connect reasonably suspects fraud or unauthorised access;

  • suspension is required by law or a third-party provider; or

  • suspension is necessary to protect Customer Content, Users or the Services.

Where practical, C-Connect will:

  • notify the Customer;

  • explain the reason;

  • limit suspension to the affected Account, functionality or organisation;

  • allow a reasonable opportunity to remedy the issue; and

  • restore access promptly after the issue is resolved.

C-Connect may act without prior notice where urgent action is reasonably required to prevent harm or comply with law.

30. Subscription Term and renewal

The Subscription Term is stated in the Order Form.

If an Order Form does not specify otherwise:

  • a monthly Subscription continues month-to-month until either party gives at least 30 days’ notice;

  • a prepaid fixed-term Subscription ends at the end of its stated term unless the parties agree to renew it; and

  • a fixed-term Subscription does not automatically renew unless the Order Form clearly states that it will.

Where an Order Form provides for automatic renewal, C-Connect will give any renewal or price-change notice required by the Order Form or applicable law.

31. Termination

Either party may terminate an affected Subscription if the other party:

  • materially breaches the agreement and does not remedy the breach within 30 days after written notice;

  • cannot remedy a material breach;

  • repeatedly commits material breaches; or

  • becomes insolvent, subject to applicable insolvency and ipso facto laws.

C-Connect may terminate immediately where continued provision would be unlawful or create an unacceptable security risk that cannot reasonably be addressed by suspension.

The Customer may terminate an affected Service if:

  • C-Connect makes a materially adverse price change and the Customer is entitled to terminate under these Terms;

  • C-Connect makes a material reduction in paid functionality and does not provide a reasonably equivalent alternative; or

  • C-Connect commits an unremedied material breach.

C-Connect may terminate a paid fixed-term Subscription without Customer breach only by giving reasonable notice and refunding prepaid fees for the unused portion.

Termination does not affect accrued rights or payment obligations for Services already supplied.

32. Effect of termination and data export

When a Subscription ends:

  • the Customer and Users must stop using the affected Services;

  • Platform Licences and Solution access will end;

  • unpaid fees for Services already supplied remain payable;

  • Connected Apps may cease synchronising; and

  • each party must return or destroy the other party’s confidential information where reasonably required, subject to lawful retention.

Unless otherwise stated in an Order Form, the Customer may request an export of reasonably available Customer Content within 30 days after termination.

Exports will be provided in a format reasonably available within the Services. C-Connect is not required to recreate information, develop a custom export or retrieve information controlled solely by a Connected App unless agreed separately.

After the export period, C-Connect may delete or de-identify Customer Content, subject to:

  • legal obligations;

  • security and audit requirements;

  • dispute preservation;

  • legitimate recordkeeping; and

  • ordinary backup retention cycles.

Information in secure backups may remain until the backup is overwritten or expires. During that period it will remain protected and will not be used for unrelated purposes.

Termination does not require C-Connect to delete information from a Connected App controlled by the Customer or another provider.

33. Warranties and Australian Consumer Law

Each party warrants that it has authority to enter into the agreement.

C-Connect warrants that it will provide paid Services:

  • with due care and skill;

  • substantially in accordance with the applicable Order Form and Documentation;

  • using personnel with appropriate skills; and

  • in compliance with applicable laws applying directly to C-Connect.

If C-Connect breaches this warranty, we will use reasonable efforts to correct or re-perform the affected Service.

The Services depend on Customer Content, configuration, Connected Apps, third-party infrastructure and User decisions. Subject to non-excludable rights, C-Connect does not warrant that:

  • the Services will always be uninterrupted or error-free;

  • every defect will be corrected immediately;

  • Customer Content or third-party information is accurate;

  • an estimate, forecast, report, recommendation or AI output will produce a particular commercial result; or

  • the Services will meet requirements not disclosed to and accepted by C-Connect.

Nothing in these Terms excludes, restricts or modifies a guarantee, right, remedy or liability that cannot lawfully be excluded, including under the Competition and Consumer Act 2010 (Cth) and Australian Consumer Law.

Where the Australian Consumer Law permits C-Connect to limit a remedy for failure to comply with a consumer guarantee, C-Connect’s liability is limited, at C-Connect’s option, to:

  • supplying the affected Services again; or

  • paying the reasonable cost of having the affected Services supplied again.

This limitation does not apply where it would not be fair or reasonable, or where the law does not permit it.

34. Construction, financial and professional decisions

The Services are business-support and information-management tools.

They do not replace:

  • engineering or design review;

  • workplace health and safety systems required by law;

  • legal advice;

  • accounting, tax or financial advice;

  • contract administration judgment;

  • site supervision;

  • competent estimating and programming;

  • statutory approvals; or

  • professional verification of project information.

Estimates, resource histograms, programs, cost reports, claimable revenue, margin forecasts and other outputs depend on the quality, timing and completeness of the information and assumptions entered.

The Customer remains responsible for project, pricing, resource, contractual, financial, employment and safety decisions.

35. Liability

This clause applies only to the extent permitted by law.

Neither party is liable to the other for indirect, incidental, special or consequential loss arising from the agreement.

Subject to the exclusions below, each party’s aggregate liability arising from an affected Service during any 12-month period is limited to the total fees paid or payable for that affected Service during the 12 months immediately before the event giving rise to liability.

For Services supplied without charge, the general aggregate liability cap is AUD $1,000.

For liability arising from:

  • breach of confidentiality;

  • breach of applicable privacy or data-security obligations; or

  • an indemnity under these Terms,

the aggregate cap is twice the applicable general liability cap.

The liability caps and exclusions do not apply to:

  • fraud or fraudulent misrepresentation;

  • wilful misconduct;

  • death or personal injury caused by negligence;

  • the Customer’s obligation to pay agreed fees;

  • deliberate infringement or misappropriation of the other party’s intellectual property; or

  • liability that cannot lawfully be excluded or limited.

Reasonable costs of restoring lost or corrupted Customer Content from available backups and reasonable legally required data-breach response costs are not excluded merely because they involve financial expenditure.

A party’s liability is reduced to the extent the other party’s act, omission or failure to mitigate contributed to the loss.

36. Indemnities

The Customer indemnifies C-Connect against a third-party claim to the extent caused by:

  • Customer Content infringing that third party’s rights;

  • the Customer lacking authority to collect, disclose or process Customer Content;

  • unlawful use of the Services by the Customer or its Users; or

  • a material breach of these Terms by the Customer,

except to the extent the claim was caused by C-Connect’s breach, negligence or wilful misconduct.

C-Connect indemnifies the Customer against a third-party claim that the paid Services, when used as authorised, infringe that third party’s Australian intellectual property rights, subject to clause 28.

An indemnified party must:

  • notify the indemnifying party promptly;

  • allow the indemnifying party reasonable control of the defence and settlement;

  • provide reasonable assistance at the indemnifying party’s cost; and

  • not admit liability or settle without consent, which must not be unreasonably withheld.

The indemnifying party must not enter a settlement that admits fault by, or imposes a non-monetary obligation on, the indemnified party without consent.

37. Force majeure

Neither party is liable for delay or failure caused by an event beyond its reasonable control, including natural disaster, fire, flood, epidemic, war, civil disturbance, government action, major telecommunications failure, cloud-provider outage or widespread cyberattack.

The affected party must:

  • notify the other party where reasonably practicable;

  • take reasonable steps to minimise the impact; and

  • resume performance as soon as reasonably possible.

This clause does not excuse payment for Services already supplied.

If a force majeure event prevents material performance for more than 60 consecutive days, either party may terminate the affected Service and C-Connect will refund prepaid fees for the unused portion.

38. Dispute resolution

A party raising a dispute must provide written notice describing the issue and the outcome sought.

The parties will first attempt to resolve the dispute through good-faith discussions between representatives with authority to settle it.

If the dispute is not resolved within 30 days, either party may propose mediation through an agreed mediator or recognised dispute-resolution body.

Nothing prevents either party from:

  • seeking urgent injunctive or protective relief;

  • commencing proceedings to recover an undisputed debt; or

  • exercising a right that cannot lawfully be restricted.

39. Governing law

These Terms are governed by the laws of Victoria, Australia.

Each party submits to the non-exclusive jurisdiction of the courts of Victoria and courts entitled to hear appeals from them.

40. Changes to these Terms

C-Connect may update these Terms to reflect changes to:

  • the Services;

  • Google or Microsoft authentication arrangements;

  • Connected Apps;

  • business practices;

  • security requirements;

  • provider requirements; or

  • applicable law.

C-Connect will publish the updated Terms with a revised effective date.

For a material change affecting a paid Customer, C-Connect will provide reasonable advance notice through email, the Services or another appropriate method.

A materially adverse change will generally take effect at the Customer’s next renewal or at least 30 days after notice. If the Customer does not accept a materially adverse change, it may terminate the affected month-to-month Service before the change takes effect.

A change required urgently for legal or security reasons may take effect sooner. C-Connect will provide notice as soon as reasonably practicable.

Continued use after the effective date constitutes acceptance, subject to rights that cannot lawfully be excluded.

41. Notices

C-Connect may give notices through:

  • email to the Customer’s or User’s registered address;

  • a notification within the Services;

  • the Customer’s Administrator; or

  • publication on the C-Connect website where appropriate.

The Customer must keep its contact and Administrator information current.

Notices to C-Connect must be sent to info@c-connect.com.au, unless an Order Form specifies another address.

A notice is taken to be received when delivered, subject to evidence of delivery failure.

42. Assignment

Neither party may assign the agreement without the other party’s prior written consent, which must not be unreasonably withheld.

C-Connect may assign the agreement to an affiliate or in connection with a genuine merger, restructure, financing or sale of all or substantially all of the relevant business or assets, provided that:

  • the assignee assumes C-Connect’s obligations;

  • the assignment does not materially reduce the Customer’s rights; and

  • C-Connect gives reasonable notice.

43. General provisions

The parties are independent contractors. These Terms do not create a partnership, employment, fiduciary, franchise or agency relationship.

A failure or delay in exercising a right is not a waiver of that right.

If a provision is unlawful or unenforceable, it will be read down to the minimum extent necessary. If it cannot be read down, it will be severed and the remaining provisions will continue.

Headings are for convenience and do not affect interpretation.

Words such as “including” and “includes” do not limit the matters that follow.

These Terms, together with applicable Order Forms and written agreements, constitute the entire agreement concerning the Services and replace prior discussions or representations about their subject matter.

Clauses which by their nature should continue after termination will survive, including provisions concerning confidentiality, intellectual property, payment, data handling, liability, indemnities, disputes and governing law .

44. Contact us

Questions about these Terms or the Services may be directed to:

C-Connect (Aust) Pty LtdACN: 643 930 223 Email: info@c-connect.com.au Website: www.c-connect.com.au

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